Product and Usage Q&A
1. Which pet treats are suitable for dogs or cats?
At FreshTime, our pet treats are made to meet the unique nutritional needs of dogs and cats. Check out the categories below to find the best fit for your pet!
Only suitable for dogs:
Products like dental sticks, calcium bones, pig ears, and some larger chew treats are specially designed for dogs. They help clean teeth and provide an outlet for energy.Only suitable for cats:
Treats like finely processed dried small fish, shredded chicken, and freeze-dried salmon or chicken breast are soft in texture and high in protein—just the way cats like them.Natural treats suitable for both dogs and cats:
Single-ingredient treats like freeze-dried chicken breast and chicken gizzards contain no additives and are suitable for most healthy dogs and cats.If you're unsure whether a treat is suitable for your pet, we recommend starting with a small portion or consulting your veterinarian. FreshTime product pages also indicate whether an item is for dogs, cats, or both—please check the label carefully when choosing.
2. What is freeze-drying? How is it beneficial for cats?
Freeze-drying is a technique that removes moisture from food at low temperatures, preserving its original nutrients and aroma. It allows the product to be stored at room temperature without the need for preservatives, making it a great choice for pet owners as a meal topper or a healthy treat.
3. Do the products need to be refrigerated? How should they be stored after opening?
Most of FreshTime products are natural, additive-free meat treats. To ensure freshness and safety, storage instructions may vary slightly depending on the item. Here are the general guidelines:
- Unopened products should be stored in a cool, dry place, away from heat and direct sunlight.
Once opened, it's best to seal the package tightly and consume the contents as soon as possible. - Meat products such as chicken jerky, chicken gizzards, and pig ears contain more moisture, so they should be refrigerated after opening. For the best taste and hygiene, it's recommended to consume them as soon as possible.
- Freeze-dried products can be stored at room temperature, but after opening, make sure to keep them dry and sealed to prevent moisture from getting in.
4. Is there a recommended amount of treats I should give my pet?
- Please avoid feeding too many treats at once—ideally, treats should make up no more than 10% of your pet’s total daily calorie intake.
- If it’s their first time trying the treat, start with a small amount and observe how their digestive system reacts.
- Make sure your pet always has access to fresh water. For chew-type treats, it’s best to supervise them while they eat.
- If your pet has any specific health conditions (such as kidney disease or allergies), we recommend consulting your veterinarian before feeding.
5. Do FreshTime products meet Taiwan’s safety standards and testing requirements?
All FreshTime products meet Taiwan’s pet food regulatory standards and undergo third-party testing for contaminants such as heavy metals and microorganisms, ensuring they are safe for your pets.
Ordering and Home Delivery – Q&A
1. How long does it take to ship after placing a pre-order? How is the shipping fee calculated?
Orders are confirmed only after payment is completed. After that, we will proceed with production and shipping based on the order sequence.
Please complete your payment as soon as possible after placing an order to secure your spot in the production queue.
Orders are shipped based on the order of completed payments, and actual delivery time may vary depending on production volume.
If any items are temporarily out of stock or delayed, we’ll contact you proactively via LINE.
We currently take orders through our official LINE account. Shipping time and fees may vary based on the following conditions:
Shipping time: Based on actual stock and production schedule. On average, orders are shipped within 3–7 business days. If an item is out of stock or requires customization, we’ll proactively inform you of the estimated shipping time via LINE.
Shipping fee calculation: We determine the most suitable shipping cost based on the total weight and volume of your order. Since each order may vary in size and quantity, please refer to the final quote provided via LINE for accurate pricing.
2. Do you offer delivery to offshore islands or overseas?
We currently ship within Taiwan, including some offshore islands. We’re not offering international shipping yet—but if you have a special request, feel free to reach out and we’ll see what we can do!
3. What should I do if the product is damaged or incorrect?
If there’s any issue with your order—like damage, wrong items, or missing products—just let us know within 7 days, and we’ll take care of it for you. We want to make sure your shopping experience is smooth and stress-free!
Other Questions
How can a business or potential partner get in touch with FreshTime?
We welcome business inquiries and collaborations! Feel free to reach out via the “Contact Us” form on our website or message us on LINE@. A member of our team will get back to you as soon as possible.